Here are a few guidelines to assist you in your decision making regarding the choice of a Cleaning Company in your household. This will assist you to compare Apples with Apples when you choose a cleaning service provider.
|5 Guidelines for choosing a Domestic Cleaning Company|
|1. Security|| Key procedure – ask how they handle your keys, alarm codes and storage of it.
Theft procedure – what is there procedure in case of theft? Be careful when the answer is: “We do not have theft.”
Neighbourhood watch – are they part of the local neighbourhood watch (if applicable)
|2. Legislation|| Contract cleaning – do they know that they are part of the contract cleaning sector and not the domestic cleaning sector? (Total new ball game!)
Wages – do they pay their cleaners at least the minimum wages – approximately R22 /hour?
Registrations - UIF, PAYE, Workers Compensation
|3. Supervision|| Onsite supervision – is there full time supervision or do they leave the staff unattended?
Hands-On – it is important for the supervisor to be hands-on, supervising only, does not work!
Support system – what are the backup plans when the supervisor is absent?
|4. Personnel|| Training – how do they train? Theoretical, practical and/or on-the-job?
Uniforms – do they have uniforms with the business name on it and personal name tags? (security reasons)
Contracts – do all the workers have contracts that adhere to the contract cleaning sector regulations?
|5. Administration|| Debtors’ recovery – what is there debtor recovery procedure? (sound financial management)
Weekly feedback – do they have a regular feedback system in place – easy to use?
Paper trail – are all paperwork like receipts, invoices and client agreements in place?
Also read: Hidden Cost Factors to consider in domestic cleaning.