Cleaning Services Frequently Asked Questions
General Questions
Can I feel secure that my key will not be in the hands of every employee?
Can I trust the employees you send out to my home?
We enter the private and personal environment of our clients, so we give security a high priority. We screen our employees, carry out reference checks, and keep copies of their IDs on file. Private bags are not allowed onto client premises. If we are confronted with theft cases, we have a detailed procedure in place and will perform polygraph tests on all our employees when necessary.
How many people are in a cleaning team?
Usually, we send a team of four, one supervisor and three cleaning ladies. There are times when, due to unforeseen circumstances, we send a team of three.
Do you bring your own cleaning supplies?
Can I give you a key if I'm not home?
Many of our clients are working people who don’t have enough time in the day to do everything. They appreciate coming home to a clean house and prefer not to be there while our team is cleaning. Most clients supply us with a key to their home.
This key is numbered and kept in a safe place, with nothing on it that would let someone else know whose key it is. Others give us a code to enter through the garage, and some leave a key at the security entrance.
How is payment for services rendered?
Services
What cleaning services does Skitterblink offer?
We offer domestic cleaning (contract and once-off), commercial and industrial cleaning, carpet, upholstery and mattress cleaning, builders cleaning, window and solar panel cleaning, hygiene services, disinfection and decontamination, trauma and crime scene cleaning, emergency cleaning, and hoarders cleaning. Pest control is available through our dedicated pest control division.
Can I trust the employees you send out to my home?
We enter the private and personal environment of our clients, so we give security a high priority. We screen our employees, carry out reference checks, and keep copies of their IDs on file. Private bags are not allowed onto client premises. If we are confronted with theft cases, we have a detailed procedure in place and will perform polygraph tests on all our employees when necessary.
What's the difference between contract cleaning and a once-off clean?
Contract Cleaning is an ongoing service where our team cleans your home or business on a regular schedule. We offer three domestic contract tiers, Budget, Standard, and Deluxe, depending on your needs. A once-off clean is a single session tailored to a specific requirement, like a spring clean, pre-party clean, end of tenancy clean, or a deep clean before a special event.
Do you offer commercial and industrial cleaning?
Yes. We clean offices, warehouses, schools, restaurants, call centres, hair salons, and a range of other commercial and industrial facilities. We start with an on-site assessment where we divide your premises into zones and identify your specific cleaning needs. Contract cleaning is available weekly, bi-weekly, bi-monthly, or monthly. We also offer commercial placement cleaning and once-off cleans.
What if I'm not happy with the clean?
We stand behind our work with our Worry-Free Promise. If you’re not satisfied with any area of our most recent clean, get in touch and we’ll make it right.
Our Worry-Free Promise
You can relax knowing your home and business are in good hands when you entrust it to the Skitterblink cleaning team. You will have peace of mind knowing that friendly, reliable professionals will provide you with consistently perfect results. You can find the relief you need with Skitterblink’s cleaning services.
We’re eager to go above and beyond to make sure your house and business always feel like a sanctuary, as proven by our Worry-Free Promise. If, for any reason, you are not satisfied with our most recent visit, please let us know and we will make it right.
